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I always try and anticipate my customers needs

I know my customers and who we serve the most

I know how what I do on a daily basis affects my end customer

I know why my customer uses our services and buys our products

I ensure that I give my customers regular feedback

I can clearly define the different areas of service we offer and the different customer groups

I know where my activity needs to be focused to be effective in service

I know how my customers make their decisions to buy and use our service

I am aware of my customers goals and how we focus our objects to help them meet theirs

I have clear measures of success are in place to ensure that customer satisfaction stays high

Key business processed are focused on our customer

I have a clearly defined document that describes our key service processes

All customers are clearly communicated with and kept well informed

I understand the benefits that our customers receive from our business offerings

I ensure that all relevant customer information is accessible to everyone who needs it

I assess the risk in every decision I make

I am aware of what my customers would really like

I make sure that customers are very visible to my team

I promote a customer first culture by setting an example to my team

I thoroughly prepare for customer meetings

I act decisively when change is required

I make good use of electronic communication in service my customers

I ensure that written communications are easy to read and understand

I see every complaint as an opportunity to improve what we do

I keep detailed records of all complaints.

I work well with other teams who have the same customers

I help customers to build business cases that show the value of buying our product or service

I finish all customer planning sessions by agreeing on an action plan

I plan for the long-term improvement by thinking of ways to improve in the future

I challenge the team to suggest improvements for customer service

I consider the impact of my actions on customers

I listen and respond to my customers in a very focused way

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